Experience NYC LLC (“Experience NYC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.experience-nyc.com or book a tour with us.
In our processing, we comply with applicable privacy legislation, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the UK GDPR. That means, among other things, that:
- We clearly state the purposes for which we process personal data.
- We aim to limit our collection of personal data to only what is required for legitimate purposes.
- We request your explicit consent in cases where consent is required.
- We take appropriate security measures to protect your personal data and require the same from any parties processing data on our behalf.
- We respect your right to access, correct, or delete your personal data upon request.
If you have any questions, or want to know exactly what data we keep about you, please contact us at info@experience-nyc.com.
We may collect the following types of information when you use our website or services:
Personal Information: Your name, email address, and phone number when submitting forms or booking a tour.
Booking Information: Tour type, date, time, and special requests.
Payment Information: Collected and processed securely through our booking partner, FareHarbor. Experience NYC does not directly collect or store your credit card or financial details.
Communications: Information provided when you contact us via form submissions or email.
Cookies & Technical Data: IP address, browser type, device data, and website usage behavior gathered through cookies and analytics tools.
Your information is used solely to:
- Process, manage, and confirm bookings.
- Send booking confirmations, updates, and reminders (including automated text messages for opted-in users).
- Respond to inquiries and provide customer support.
- Improve our website performance and marketing effectiveness.
- Comply with legal, regulatory, and tax obligations.
We do not use your personal information for loyalty or promotional marketing programs.
Sharing with Other PartiesWe may share or disclose personal data to other recipients for the following purposes:
- Purpose of data transfer: Booking, reservation, customer communication, and payment facilitation.
- Service Providers: FareHarbor (booking and payment processing), analytics and advertising providers (Google Analytics, Google Ads, Meta Pixel, TikTok Ads).
- Ticket Providers: In cases where you purchase bundled experiences (e.g., tours that include admission to attractions such as One World Observatory), your personal data may be shared to facilitate your booking. Once shared, your information becomes subject to the third-party provider’s privacy policy.
All third-party partners have access to personal data only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.
We may disclose personal information if required by law, court order, or law enforcement request, or as necessary for public safety or to protect our rights and property.
If our company or website is sold, merged, or transferred, your personal data may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners as part of the transaction.
Our website respects and supports Do Not Track (DNT) and Global Privacy Control (GPC) signals. If DNT is enabled in your browser, your preferences will be communicated to us, and we will not track your browsing behavior.
Our website uses cookies to enhance functionality, analyze performance, and improve marketing effectiveness.
We use:
- Necessary cookies to operate the site.
- Analytics cookies (Google Analytics) to understand visitor behavior.
- Advertising cookies (Google Ads, Meta Pixel, TikTok Ads) for remarketing and performance measurement.
You can adjust or withdraw consent via your browser settings at any time.
We are committed to safeguarding personal data. We take appropriate technical and organizational measures to prevent unauthorized access, alteration, or misuse. Only authorized staff and service providers have access to your data, and our security practices are reviewed regularly.
All payment information is processed securely through FareHarbor. We do not store or handle payment card information on our servers.
This privacy statement does not apply to third-party websites linked from our website. We cannot guarantee the privacy or security practices of those sites. We recommend reviewing their privacy policies before providing any personal data.
We may update this privacy statement periodically to reflect changes in our operations, legal requirements, or technologies used. Updates will be published on this page with a new effective date. We recommend checking this page regularly to stay informed.
If you have any questions or wish to know what personal data we have about you, please contact us. To protect your privacy, we may require identity verification before processing your request.
Our website and services are not directed to children under the age of 13 (or the age of consent in their jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will delete it immediately.
Experience NYC LLC
2655 E 21st Street, Fl 1
Brooklyn, NY 11235
United States
Email: info@experience-nyc.com
Website: https://www.experience-nyc.com
Parent Company: Experience Destinations LLC
